How Happy Employees Create Happy Customers with Bruce Daisley

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About this Episode

Bruce Daisley is a best-selling author whose books "The Joy of Work" and "Eat Sleep, Work Repeat" have received critical acclaim. Daisley has worked for some of the most successful tech companies globally, such as Google and Twitter, and has developed a fascination with workplace culture on his journey as an executive.  

This episode of the Edelheit Experience features a deep dive into the connection between culture, employee satisfaction, and productivity. Daisley outlines how creating a positive employee experience leads to stellar customer service, increased creativity, and loyalty to your business.

With an ever-growing body of evidence that organizations with a positive work culture outperform those with unhappy, stressed, and anxious employees, culture is more important than ever. Listen now to discover how you can make culture work for you.

Key Takeaways from this Episode

"Anyone who's had a job, and anyone who has enjoyed the fraternity, the sorority, of laughing with colleagues will know that's the part that makes the job worthwhile."  

"We get so much of our meaning in life from the interactions that we have with others."  

"Especially when things went wrong, my feeling was that if we can bring some levity, some laughter, some motivation, some enjoyment back to this, I'm sure we can fix most of these problems."

"Culture is everything, and it's nothing. It's the way that people behave around here, and it's the attitudes and behaviors that people have got."


Bruce Daisley

Bruce Daisley is one of the UK's most influential voices on fixing work, published in the Washington Post, Harvard Business Review, Wall Street Journal and The Guardian. He is a regular contributor to Wired. His book was the UK's top selling business hardback of 2019 and is an international bestseller - now translated into 15 languages. Previously he spent over a decade running Twitter and YouTube (the latter at Google) for Europe, leaving Twitter as its most senior leader outside of the US.

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